Frequently Asked Questions

Our recommended burn time is 3-4 hours. Be sure to trim the wick to 1/4" before each lighting. Always allow the melt pool to reach the edges of the jars before extinguishing. This will allow the candle to burn evenly and prevent "tunneling." Be sure never to leave a candle unattended or in reach of children, pets or a draft. Allow the jar to cool completely before handling.

This premium container wax is a vegan blend of natural soy and coconut, and a miniscule amount of highly refined food-grade paraffin wax. It has a creamy white appearance, exceptional adhesion and provides an excellent fragrance throw (both warm and cold), as well as exhibits an evenness of burn and wax consumption. Our coconut and soy waxes are gluten free, toxin free, paraben free, phthalate free and come from renewable sources. The entire blend utilizes only FDA approved waxes. 

The supplier adds a small amount of food grade paraffin because we have found it to enhance the performance of our wax and give an excellent hot throw. Scientific studies have proven paraffin wax to burn just as cleanly as soy, beeswax, or palm. And the highly refined food-grade nature of our paraffin puts it in the natural category.

All our fragrances are phthalate free. Phthalates are used to dissolve raw materials in apothecary goods, medicine, and fragrances. Recently there has been concern linking high levels of phthalates to health issues, especially in children. While there are no regulations against phthalate use in candles, we decided not to work with fragrances with phthalates in them. The levels of phthalates typically found in a candle are not harmful to a consumer or manufacturer, but we decided that simpler is always better.

When a 1/4" of wax remains, discontinue use of candle. Place your candle in the freezer, and once the wax hardens, it can be chipped out along with the wick. If there is more than a little bit of wax left, we recommend the "oven method" - place your candle in a warm oven and allow the wax to liquify. Using oven mitts, carefully dump and compost the wax out and wipe clean. Soap and water can then be used to remove the wax residue. Use to store pens, plant succulents in or just recycle!

Currently, we find that our candles fill a medium-size room nicely, and is perfect for your bedroom or bathroom. Because we use a natural soy blended wax, our candles will not have the same scent throw as majority paraffin candles. We like that our candles are not overwhelming, but rather pleasant and can be used every day.

We always want our customers to be satisfied. If for any reason you are not happy with your purchase, please contact us at candlevanacandleco@gmail.com. 

• We will exchange any merchandise in its original condition within 30 days of purchase along with a copy of your original invoice.
• You are responsible for return shipping costs (unless the product is damaged or defective). Your original payment method will be charged or credited when the return/exchange is processed.

Domestic orders leave our studio within 24-48 business hours and take 2-7 days to arrive via USPS. We will be sure to contact you if there is any delay.

You will receive an email with tracking information once your order has shipped. If for some reason you did not receive this information, let us know at candlevanacandleco@gmail.com and we will send it over.

Unfortunately we do not, but we hope to do so in the future.